Repairs Program

The lululemon repair program offers our guest high quality, complimentary repairs of their favorite products, while supporting our Be Planet commitments.

Repairs on lululemon products are complimentary.

Following the successful pilot of our repairs program in 2023, we’re excited to now offer repairs in all stores across Australia and New Zealand. To find your nearest store, access the store locator here.

Take the item you’d like repaired into any of our stores – note: if you are unsure as to whether your item qualifies for repair, please contact our GEC about repair eligibility criteria.

  1. Fill out a digital repair form in store so we can understand a little more about the repair your product requires, and we have a method of contact for when it arrives back in store from our vendor.
  2. We will send your item off to be repaired.
  3. You will receive an email notifying you when your repair is ready to be collected in store!

Australia and New Zealand both currently have their own repair vendors who complete this service for us, ensuring your repair can be returned to you as efficiently as possible.

Our Australian vendors- Remote Equipment Repairs- are located in Hoppers Crossing Victoria, whilst our New Zealand vendors- Rose's Alterations Ltd- are located in Epsom, Auckland. Both offer a quality repair service, grounded in a desire to restore gear and reduce the amount of waste accumulating in landfill. Our vendors have worked in active collaboration with us to extend the life cycle of our guests’ favorite lululemon garments, creating a positive environmental impact, and allowing us to actively seek to achieve our Be Planet commitments.

We can process the following repairs: bra clasp/hook broken, stitch unraveling/seam undone, missing button, bonding/glue, drawcord, zip broken and pull/snag.

We cannot process repairs for pilling or holes in fabric. These repairs are either not possible and/or may impact the intended function of the product. We also cannot process repairs for footwear, underwear or swimwear.

The repair process has an anticipated timeline of three weeks from when the garment is dropped off in store. Unfortunately, in certain circumstances, delays may occur outside of our control, in which case you will receive communication from the store as to the new anticipated timeline.

Despite our vendors best efforts, exact color/hardware matching is not always possible.

Feedback is the foundation of ensuring our repairs are completed to a satisfactory standard consistently. If a repair arrives back in store and it has not been completed to this standard, the store team (where you processed your item) will contact our repair team with a description and photo of the repair so our vendor can be notified. If it is a feasible solution- the garment can be returned to the vendor and re-repaired. If this is not an option- we will support you in providing an alternative solution.

No, the repair program is currently only available in store. You can visit your closest store and get your gear repaired for free. You can find your closest store.

Still have questions? Contact our Guest Education Centre for answers.

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