null

Defence Force & Emergency Services program | FAQ

 

 

What is the Defence Force & Emergency Services programme?
Our Defence Force & Emergency Services program is designed to acknowledge those in our community who work day in, day out to keep us safe and well. We're pleased to offer a 15% discount to eligible Defence Force & Emergency Services employees in Australia and New Zealand.

 

 

Who is eligible for the Defence Force & Emergency Services discount?
We're pleased to offer our Defence Force & Emergency Services program to those currently employed by police, fire or ambulance/paramedic service providers, as well as those currently working within the Australian or New Zealand air force, navy or military. To be eligible for this program, you must show proof of paid employment with one of the following organisations:

 

• Australian Defence Force

• New Zealand Defence Force

• New Zealand Civil Defence

• Federal and state police officers employed by: Australian Federal Police, ACT Policing, NSW Police Force, Northern Territory Police Force, Queensland Police Service, SA Police, Tasmania Police, Victoria Police, Western Australia Police Force, New Zealand Police

• Firefighters employed by: Australian Capital Territory Fire Brigade, Australian Capital Territory Rural Fire Service, New South Wales Fire Brigade, Fire & Emergency Services Authority of Western Australia, New South Wales Rural Fire Service, Northern Territory Fire & Rescue Service, Queensland Fire and Rescue Service, Rural Fire Service Queensland, South Australian Metropolitan Fire Service, South Australian Country Fire Service, Tasmania Fire Service, Fire Rescue Victoria, New Zealand Fire Service, Country Fire Authority (CFA)

• Paramedics employed by: St Johns Ambulance, NSW Ambulance, Queensland Ambulance Service, South Australia Ambulance Service, Ambulance Tasmania, Ambulance Victoria, Royal Flying Doctor Service, Wellington Free Ambulance

•SES workers and volunteers

 

Current lululemon employees are excluded from this program .

 

How do I sign up to the program?

It’s easy to sign up instore. Please be ready to show your military or emergency services photo ID. Please note, all purchases must be attributed to a guest profile; if you don’t have one already, we’ll support you to set one up.

 

What ID do I need to show to claim the discount? Is there anything else I need to know to claim the discount?

Please be ready to show your military or emergency services photo ID. All purchases must be attributed to a guest profile; if you don’t have one already, we’ll support you to set one up. Please remember that your discount is applicable only to items purchased for personal use, and cannot be extended to family or friends.

 

What ID do I need to show to claim the discount? Is there anything else I need to know to claim the discount?

When shopping instore, please be ready to show your military or emergency services photo ID. All purchases must be attributed to a guest profile; if you don’t have one already, our friendly instore Educators will support you to set one up.
Please remember that your discount is applicable only to items purchased for personal use, and cannot be extended to family or friends.

 

Wait – if I have a guest profile, will I be slammed with marketing content?

You can choose your own marketing preferences and update these at any time. If you choose, you never need to hear from us at all!

 

Can I claim my discount online?
The Defence Force & Emergency Services discount is available instore only.

 

 

I live in regional Australia, a long way from any lululemon stores. Can I use my discount online given I can’t travel to a store?
At this time, the Defence Force & Emergency Services discount is available instore only.

 

 

Are there any purchase limits I should be aware of?
The Defence Force & Emergency Services discount may be applied to a maximum transaction value of $500 (before discount) per day.

 

 

Can I use my discount to shop for family and friends?
The Defence Force & Emergency Services discount is applicable only to items purchased for personal use, and cannot be extended to family or friends.

 

 

Has this program replaced the Military & First Responders program? Why has the program changed?
The Military & First Responders program will close on Monday 31 July, 2023. Our new Defence Force & Emergency Services program will launch on Tuesday 1 August, 2023 and is designed to recognise those in our community who work to keep us all safe and well.

 

 

When does the Military & First Responders program end?
The Military & First Responders program will close on Monday 31 July, 2023.

 

 

I’m a nurse/midwife/mental healthcare worker/other health professional – why am I ineligible for this program?
Our Military & First Responders program will end on 31 July ahead of the launch of our Defence Force & Emergency Services program in August. We recognise this update means some healthcare professionals who were previously signed up to our Military & First Responders program may not be eligible for the new Defence Force & Emergency Services program. Please know that we are grateful to all healthcare workers who support the wellbeing of everyone in our community. We know countless professions work tirelessly to take care of us all, and we thank you. While we would love to acknowledge all guests working in healthcare and community roles, our latest program is for those employed by military, police, fire, ambulance and SES organisations as outlined on our website.

 

 

Nurses/midwives/other roles in North America are allowed in the program – why aren’t I?
Eligibility for the Defence Force & Emergency Services program in AUNZ includes all military personnel and emergency services frontline responders. AUNZ guests are encouraged to review our local program terms and conditions BELOW.

 

 

The Military & First Responders discount was 25%. Why has this been reduced to 15%?
Our Defence Force & Emergency Services discount is 15% off full-price items to align with our global offering.

 

 

I made a purchase using the Military & First Responders 25% discount and now need to return/exchange my items. How will this work?
We will gladly return or exchange eligible items in line with our Returns Policy. If you'd like to exchange an item for a different size or color in the same style, we'll be happy to directly exchange your purchase. If you'd like to exchange an item for another style, we'll refund your original transaction and, if eligible, apply the 15% Defence Force & Emergency Services discount to your new purchase.

 

 

Defence Force and Emergency Responders Terms and Conditions

• lululemon athletica australia Pty Ltd, lululemon athletica new zealand Limited, and their respective affiliates, subsidiaries, purchasers of the business and assignees, and their respective representatives, directors, officers, agents, employees and volunteer staff (each “lululemon”, “the” Released Party”, “we”, “our”, or “us”) will grant eligible persons a product discount (as set out and defined herein) and other benefits (collectively, the “Program”). The Program is CONDITIONED ON YOUR ACCEPTANCE OF THE TERMS, CONDITIONS AND NOTICES CONTAINED HEREIN (THE "TERMS OF USE") (TOGETHER WITH OUR PRIVACY POLICY, TERMS OF SALE AND ANY OTHER DOCUMENTS REFERRED TO HEREIN).

• lululemon athletica australia Pty Ltd, lululemon athletica new zealand Limited, and their respective affiliates, subsidiaries, purchasers of the business and assignees, and their respective representatives, directors, officers, agents, employees and volunteer staff (each “lululemon”, “the” Released Party”, “we”, “our”, or “us”) will grant eligible persons a product discount (as set out and defined herein) and other benefits (collectively, the “Program”). The Program is CONDITIONED ON YOUR ACCEPTANCE OF THE TERMS, CONDITIONS AND NOTICES CONTAINED HEREIN (THE "TERMS OF USE") (TOGETHER WITH OUR PRIVACY POLICY, TERMS OF SALE AND ANY OTHER DOCUMENTS REFERRED TO HEREIN).

• PLEASE READ THESE TERMS OF USE AND LULULEMON'S PRIVACY POLICY CAREFULLY. Our Privacy Policy, which is incorporated into these Terms of Use by this reference, further describes the collection and use of information. Notwithstanding anything else to the contrary contained in these Terms of Use, lululemon's use of any personally identifiable information (name, etc.) you provide shall be governed by our Privacy Policy. Please refer to our PRIVACY POLICY. For further information regarding lululemon's use and protection of your personal information, please refer to our . These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with lululemon or its affiliates for other products or services.

• YOU HEREBY AND SHALL AGREE, for good and valuable consideration including participation in the Program, as follows:

• ELIGIBILITY The Program is eligible to current members of the Defence Force and current employees of police, fire and ambulance/paramedic providers. Eligibility to the Program will be determined upon verification of a proof of your credentials through ID verification instore (see DEFENCE FORCE AND EMERGENCY SERVICES FAQ HERE for details). All members of the Program must have a guest profile. Your Discount may only be used instore only. You may need to go through the verification process again to renew your status in the future. Employees of lululemon are not eligible for the Program. You are responsible for ensuring their participation doesn’t violate any rules or regulations that you are subject to. lululemon may determine eligibility at its sole discretion, make exceptions, and/or refuse membership in the Program to any person. lululemon reserves the right to change, suspend, terminate or revoke its Program, your membership therein, and/or the Discount at any time, for any reason without prior notice, including for any suspected violation of these Terms of Use or fraudulent use of membership in the Program. Membership in the Program is restricted only to individuals who can form legally binding contracts under applicable laws, who are 18 years of age or older, and who are not barred from doing so under applicable laws.

• DEFENCE FORCE AND EMERGENCY SERVICES DISCOUNT POLICY Approved Program guests receive a 15% discount on product purchases from lululemon stores (the “Discount”). Discount is only eligible for instore purchases only. Discount is for guests who have been verified for the Program, and/or approved by lululemon, in our sole discretion. Discount cannot be used to purchase products for any other people including friends, students or family. You may not allow others to use Discount, nor purchase products using Discount for any other person, including as gifts. Discount is not applied automatically, members must inform Educators of their membership at point of sale. Discount may only be applied for a maximum of $500 in accumulated purchases per day (before Discount). You may not resell any product purchased with Discount. lululemon reserves the right to suspend or remove you from the Program, deny the Discount, or refuse orders to any person suspected of reselling or orders which have characteristics of reselling. Discount cannot be combined with any other offers, discounts, or coupons. Discount does not apply to co-branded product or lululemon product sold through third parties. Discount does not apply to product purchased by phone. Discount may not be used to purchase gift cards or e-gift cards. Additional exclusions may apply. lululemon reserves the right to modify, suspend, revoke or terminate the Program and/or the Discount at any time, for any reason, without notice, which can include refusal of Discount at the time of purchase. lululemon may exempt certain products or categories of products from eligibility for Discount, at its sole discretion and without notice. lululemon may restrict transactions and spending limits, at its sole discretion and without notice. Violation of these Terms of Use or other policies related to the Program and Discount may lead to immediate revocation of Discount in the Program. Except as noted herein, lululemon’s standard terms of sale and RETURN POLICIES apply to all purchases

• TRADEMARK All trademarks, service marks, trade names, logos and trade dress of lululemon whether registered or unregistered (collectively the "Marks") are proprietary to lululemon. You may not display or reproduce the Marks other than with the prior written consent of lululemon, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws. Being a part of the Program does not entitle members to use the Marks in commerce, without the express written consent of lululemon.

• ELECTRONIC COMMUNICATIONS As part of the program, you agree to receive electronic communications from lululemon either in the form of email sent to you at the email address listed on your account, phone numbers or other electronic means provided by you for the purpose of communicating information relevant to your membership in the Program and/or any purchases you may make. You acknowledge and agree that any electronic communication shall satisfy any legal requirement that such communication be in writing.

• INDEMNIFICATION You agree to defend, indemnify and hold harmless lululemon, its affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney’s fees) as a result of (i) your Submission; (ii) your breach or alleged breach of these Terms of Use; (iii) your violation of any third-party right, including without limitation, any intellectual property right, publicity, confidentiality, property or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or (v) any misrepresentation made by you. This means that you will be responsible for any loss of damage we suffer as a result of your breach of these Terms of Use.

• GOVERNING LAW All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with these Terms, the Program, or Discount must and will be venued exclusively in Victoria of Australia and New Zealand (depending on where your membership is verified). These Terms and the relationship between you and lululemon will be governed by the laws of Victoria of Australia and New Zealand (as the case may be), without giving effect to principles of conflict of laws of any jurisdiction.

• MISCELLANEOUS If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.

• LANGUAGE The official language of these Terms of Use exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Use exclusively shall be made in, the English language. lululemon and you waive any rights we may have under any other law to have these Terms of Use written in another language, and any translation of this Terms of Use will be for convenience only.

• NO PARTNERSHIP You agree that no joint venture, partnership, employment, or agency relationship exists between you and lululemon as a result of these Terms of Use, our Privacy Policy or the Program. lululemon's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to the Defence Force and Emergency Services Program or information provided to or gathered by lululemon with respect to such participation.

• ENTIRE AGREEMENT These Terms of Use and our Privacy Policy constitute the entire agreement between you and Lululemon with respect to the Program, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Lululemon with respect to the Program.

• LIMITATION OF LIABILITY By agreeing to participate in the Program, you agree to release the Released Party and their respective directors, officers, employees and agents from all liability with respect to the Program. By participating in the Program, members hereby release the Released Party from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to participation in the Program.

Sign up for lululemon updates now receive early access to our limited-time offers.