Gift Cards Terms and Conditions

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Last updated on December 12 , 2025

Australia Gift Cards Terms and Conditions 

Our Gift Card Terms and Conditions (the “Gift Card Terms”) herein shall apply to all lululemon physical and electronic gift cards (“eGift Cards”) issued by lululemon athletica australia Pty Ltd. (“lululemon”, "we", "us" and "our") with principal place of business at Suite 1, Level 11, 66 Goulburn Street, Sydney, NSW 2000, including all promotional physical and eGift Cards (each a “Gift Card” or collectively, “Gift Cards”) purchased, used, loaded, obtained, or otherwise redeemed (collectively, "Use" and “Used”) by you. 

By Using a Gift Card, you agree to be bound by these Gift Card Terms. To the extent there are conflicts between these Gift Card Terms and other lululemon terms and policies, these Gift Card Terms will prevail with respect to the Use of Gift Cards. You agree and acknowledge that lululemon may process your personal information in connection with your Use of Gift Cards in accordance with our Privacy Policy. In these Gift Card Terms, use of “you” and “your” means you as the cardholder who Uses a Gift Card. “Online” means lululemon.com.au. “Stores” means lululemon-owned retail stores within Australia.  

For balance inquiries please check your Gift Card balance at our Gift Card page, contact us at [email protected] or visit our Stores.  

Purchasing 

Gift Cards are available for purchase in Stores, Online, and at various authorised third-party distributors, and are offered in the denominations between AU$10 - AU$1,000. 

Gift Cards have no value until activated. lululemon reserves the right to suspend or delay activation until payment has been cleared. 

It is your responsibility to obtain a receipt for Gift Card purchases and to ensure that the card number listed on the receipt corresponds to the card number printed on the Gift Card. 

Gift Cards are only valid if purchased from Stores, Online, or an authorised third-party distributor (if applicable). A Gift Card is neither valid nor acceptable, and we will not be held liable, if it is obtained from unauthorised sellers or resellers, including internet auction sites. 

Limitations: 

• lululemon’s policies may limit the maximum value of each Gift Card to AU$1,000, and lululemon uses commercially reasonable efforts to limit the aggregated amount of Gift Cards in accordance with applicable laws. 

• You may not use third-party gift cards, credits, vouchers, coupons, membership or loyalty points to purchase a Gift Card. 

• Your Gift Card balance cannot be used to purchase other lululemon Gift Cards. 

• Gift Cards may not be purchased using promotional offers or discounts. 

• A Gift Card is not a credit, debit, or charge card. No implied warranties attach to purchased Gift Cards. 

• Gift Cards cannot be reloaded. 

• Gift Cards cannot be returned; resold; used for payment outside of Stores or Online; used for unauthorised advertising, marketing, sweepstakes, promotional or commercial purposes; redeemed for more than face value; transferred for value; redeemed for cash; returned for a cash refund (except to the extent required by law); or used in a manner otherwise prohibited by lululemon. No portion of your Gift Card balance may be transferred to another person, or lululemon account or applied to any other account, except to the extent required by law. 

• If Gift Cards are purchased Online, lululemon will not be liable for any failure or delay in delivery outside its reasonable control. You are obligated to provide the correct address or email address, as applicable. lululemon is not responsible for Gift Cards that are undeliverable or not received due to inaccurate delivery information you provide. 

• lululemon is not liable for Gift Cards purchased or sold from anywhere other than Stores, Online or an authorised third-party distributor (if applicable), such as via websites that facilitate the aftermarket sales of pre-owned merchandise (e.g., Facebook, eBay, Amazon, Gumtree). Gift Cards obtained or purchased from non-lululemon authorised sources may be invalid or have a lower redeemable balance or value than that the unauthorised vendor represented. lululemon is not obligated to honour invalid Gift Cards or balances, or values that have been misrepresented or are incorrect. 

Redemption 

Gift Cards purchased via lululemon are only valid and redeemable for purchases of lululemon's goods at Stores and Online in Australia (and are not valid at lululemon retail or online stores in markets outside of Australia). 

When you Use the Gift Card to make a purchase, the amount available on the Gift Card is reduced by the purchase amount, and each subsequent purchase is deducted from the balance. The use of your Gift Card for purchases is a demand for and withdrawal from the remaining value on your Card. The balance will remain on the Gift Card until it is decreased to zero. You must have sufficient available funds on a Gift Card to make any purchase or pay any difference between the available funds and the purchase amount in cash or by credit card, or in a form acceptable to lululemon. 

You do not have the authority to halt a purchase initiated with your Gift Card and you are liable for any such transaction. lululemon reserves the right to refuse a Gift Card or limit the ability to use if lululemon has reason to believe that the Use is unauthorised, fraudulent, or otherwise illegal. 

Restrictions: 

• Only five (5) Gift Cards can be redeemed at a time. 

• Gift Cards cannot be used as payment for orders placed for commercial purposes (i.e., sourcing inventory online). You are not permitted to Use Gift Cards to fulfill sales or fund purchases with the intent of reselling or exporting the goods or services. 

Risk of Loss 

The risk of loss of, and title to, Gift Cards passes to you as the purchaser upon sale for purchases made in-store, upon lululemon’s electronic transmission of the eGift Card to the email address you designate, or lululemon’s delivery to the carrier for Gift Cards purchased onlinewhichever is applicable. 

Gift Cards can be used in the same manner as cash when paying lululemon. You are responsible for safeguarding your Gift Card from unauthorised use. lululemon is not responsible if any Gift Card is lost, stolen, or destroyed or if your Gift Card is used without your permission. lululemon will not replace or replenish Gift Cards that are lost, stolen, or used without authorisation. 

Beware of gift card scams. Do not share your Gift Card number and PIN if you are NOT purchasing an item from Stores or Online. You can report potential scams to your local law enforcement. There are a variety of gift card scams that request payment by a gift card. lululemon is not responsible for and assumes no liability to you for any unlawful conduct or fraud by any third party associated with any gift card. 

Expiration of Gift Cards. 

Gift Cards are valid for a period of three (3) years from the issue date, as indicated on the card. Any unused balance after this period will be forfeited automatically.  

Returns 

All returns for purchases made with a Gift Card will result in credit to a Gift Card or issuance of a new Gift Card in the amount of the return. If multiple payment methods were used for the purchase, the portion paid for with a Gift Card will be refunded to a Gift Card accordingly. 

6. Fraud 

By Using a Gift Card, you agree to comply with our Gift Card Terms and not Use a Gift Card in a way that is harmful to lululemon, its affiliates, or its customers. If you engage in a prohibited activity that violates our Gift Card Terms, company policies, or that, in our sole discretion, disrupts or harms our customers, reputation, goodwill, business, or operations, we may take additional action(s) against you by imposing restrictions on Gift Cards, including Gift Card balances, services, and accounts, orders, and purchases. 

We reserve the right, without prior notice, at any time and in our sole discretion to: (i) prohibit you from purchasing, claiming or redeeming, or reloading Gift Cards; (ii) void, limit, modify, deactivate, suspend, or refuse to accept Gift Cards (including as a component of your Online balance) without a refund; (iii) cancel or limit orders and fulfillment (including orders relating to Gift Cards and balances used to make purchases); or (iv) close or suspend accounts and access to our services. This may occur under the following conditions: (a) if we reasonably believe that a Gift Card was obtained, used, or applied to an Online account or used as payment in a manner that is fraudulent, illegal, or in violation of our Gift Card Terms and policies; (b) if the Gift Card balance uploaded or applied to an Online account exceeds a legal or regulatory limit; (c) if we experience an issue with the on-file payment (e.g., insufficient funds) and/or need to verify information for payment to clear; and/or (d) if an update or change in law imposes new legal requirements. 

7. Compliance with Laws 

Your Use of a Gift Card certifies and represents to lululemon that the activities in which the Gift Card will be used will comply with the Gift Card Terms, all applicable laws, rules, and regulations of Australia and that the Gift Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them to the extent arising in connection with your Use of a Gift Card or violation of the Gift Card Terms.  

8. Not for promotional use 

Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts). 

9. No affiliation with lululemon 

Use of lululemon's name, logo, trade dress (including any image/likeness of the cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of lululemon Gift Cards is strictly prohibited. Furthermore, the use of lululemon Gift Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with lululemon or any of its subsidiaries or affiliates is prohibited. 

It is strictly prohibited to use lululemon's name, logo, trade dress (including any image/likeness of the cards), or intellectual properties, including without limitation, trademark and copyright, in connection with lululemon Gift Cards in any way that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with lululemon or any of its subsidiaries or affiliates. 

10. Limitation of Liability 

LULULEMON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT WHERE SUCH WARRANTIES CANNOT BE EXCLUDED BY THE AUSTRALIAN CONSUMER LAW. IN THE EVENT A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDies, AND OUR SOLE LIABILITY, UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE) STATUTE OR OTHERWISE SHALL BE THE REFUND OR REPLACEMENT OF SUCH GIFT CARD. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU. 

11. Disputes 

The courts applying in Victoria, Australia shall have the exclusive jurisdiction to hear any matter arising in connection with Gift Cards and the Use thereof.  

12. General Terms 

When you purchase, receive or redeem a lululemon Gift Card, you agree that the laws applying in Victoria, Australia, without regard to principles of conflict of laws, will govern these Gift Card Terms. We may use commercially reasonable efforts to notify all customers of any material changes to these Gift Card Terms. The Gift Card Terms that apply are those in place at the time the Gift Card is purchased, except to the extent updates are required due to changes in a law or regulation. Please visit our Gift Card Terms under the Terms of Sale for the latest updates. All Gift Card Terms are applicable to the maximum extent permitted by law.    

13. Third-Party Gift Card Providers 

lululemon utilises third-party providers to administer and provide Gifts Cards to you. lululemon may terminate or modify the relationships with such providers without notice to you. Any unlicensed vendor may not resell a lululemon Gift Card under penalty of law; unlawful resale or attempted resale may result in seizure and cancellation without compensation. 

Questions or Concerns with these Gift Card Terms 

If you have any concerns about material which appears on this Website, please contact us by emailing us at: [email protected] or by writing to us at: 

lululemon athletica australia Pty Ltd. 
Level 3, 88 Langridge Street, Collingwood, VIC 3066