Ordering & Payment

The first time you shop on lululemon.co.au, you will need to create a new account. If you had any previously saved payment or address information on our previous website, you will have to enter these again only once. They will be saved for all future purchases.


Place an order for delivery to Australia by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.


You don't need to have an account to place an order. However, the benefit to creating an account is you can securely save your addresses, payment options and wish lists for quicker checkouts in the future and see your past order history.



A pre-authorization is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is shipped, you will be charged and sent a shipping confirmation email.



Once your order is placed, you’ll be sent an order confirmation email with your order number and details.



Absolutely! Contact our Guest Education Centre (GEC) for help on placing your online order.



You can cancel your order within the first hour of being placed, through your order confirmation email or within your account. After the hour you cannot change or cancel your order after it's been placed. But if you've changed your mind about an order, you can make a return.

Find our instructions to make a return here.


We accept Visa Debit, Visa Credit, MasterCard, American Express, PayPal, Afterpay and lululemon Gift Cards. Please note: we do not accept credit card gift cards. All orders are subject to review.



Yes, you can find more information about Afterpay and how it works here



Prices on lululemon.co.au are in Australian dollars ($AUS). 

A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.



Yes, your billing and delivery address can be different.



Yes. We've taken several steps to ensure all information received from our customers online is secure.



Your order confirmation email acts as your tax invoice for tax returns and other official purposes. Your email includes the prices of our products, our ABN and the fact that it can be used as a tax invoice on the ‘statement’ page.