Gift Card FAQ

Gift Cards are available for purchase in lululemon stores, online, or through authorized third-party distributors.

There are three ways to check your gift card balance:

1. Through our Gift Card page.

2. By selecting 'Redeem a gift card' above the payment options at the checkout.

For options 1 & 2, enter and apply your gift card number and pin to reveal your balance. Your gift card balance won't be redeemed until you place your order, so you can remove your gift card and continue shopping.

Your transaction history will be visible in option, or alternatively, you can contact our Guest Education Centre for support.

You can check your gift card balance by selecting 'Redeem a gift card' above the payment options at the checkout.

Enter and apply your gift card number and pin to reveal your balance.

Your gift card balance won't be redeemed until you place your order so you can remove your gift card and continue shopping.

Alternatively, you can check the balance of your gift card in store. Regarding the transaction history, you can reach out to the GEC for us to look into this.

Gift cards can be redeemed only in Australia, both in-store and online. They are not valid in other markets where we operate.

In-store:

Simply present your physical gift card or e-gift card number to a team member at checkout. They will apply the value of your gift card toward your purchase.

Online:

Your gift card balance will be applied during the billing stage of checkout. Follow these steps:

1) Fill in your contact and shipping information and select your shipment method.

2) Continue to Billing.

3) Select your payment method. Gift Card can be found above the list of payment options.

4) Enter the gift card number and pin to check your balance and redeem the balance. 

5) Review Order.

6) Finally, tick the Terms and Conditions box and ‘submit order’ to place your order.

Please note that you can redeem up to five gift cards in a single transaction. 

Yes, you can! If your gift card doesn’t cover the full amount of your purchase, you’re welcome to pay the remaining balance using an additional accepted payment method. This applies to both in-store and online transactions.

Gift cards should be treated like cash. We can’t replace gift cards if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight!

If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed.

If your order was placed with both a gift card and other payment method, the refund method will depend on the refund value and the amount initially covered by each payment method used.

If you used a gift card to place an order but the order was cancelled, you will be refunded onto the same gift card used to place the order. We recommend keeping hold of your gift card, until your order arrives.

If your order was placed with both a gift card and other payment method, the refund method will depend on the refund value and the amount initially covered by each payment method used.

Yes, they are valid for three (3) years from the issue date. Any unused balance after that will be forfeited.

If you have an old lululemon gift card issued outside of Australia, simply contact our Guest Education Centre and they’ll be happy to assist you.